NEW · AI DRAFT REPLIES

Turn support tickets into five-minute conversations

Ridgeline is the shared inbox, AI triage, and SLA engine growing support teams use instead of stitching together five different tools.

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No credit card required · 14-day trial

FEATURES

Everything your support team actually needs

Not a platform to configure for six weeks. A shared inbox your team opens on day one.

Shared Inbox

Every channel — email, chat, WhatsApp — routed into one queue your whole team can see and claim.

AI Draft Replies

Drafts a reply from your help docs and past tickets in your team's own voice. One click to send.

SLA Alerts

Get paged before a ticket breaches, not after a customer tweets about it.

UNIFIED INBOX

Stop tab-switching between five tools

Email, live chat, and WhatsApp all land in one queue. Assign by workload, not by whoever saw it first.

✓Auto-routes by channel and priority
✓Internal notes your customer never sees
✓One reply pane for every channel

SLA ENGINE

Know about a breach before your customer does

Set response and resolution targets per plan tier. Ridgeline pages the right person automatically — no dashboard-watching required.

✓Per-tier SLA targets
✓Automatic escalation paths
✓Breach alerts in Slack, not just email

Why support leads switch

“We replaced Zendesk, a Notion SLA tracker, and a Slack bot that half-worked. Ridgeline is the first support tool our whole team actually opens without being told to.”

Divya Nair

Head of Support, Fernbank

Simple pricing, no seat games

Start free. Upgrade when your queue outgrows a spreadsheet.

Starter — $0

Up to 200 tickets a month, 2 agents, email support.

Growth — $39/agent/mo

Unlimited tickets, AI draft replies, SLA alerts, Slack notifications.

Scale — Custom

SSO/SAML, a dedicated CSM, custom SLAs, and priority support.

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Questions, answered

How long does setup take?+

Most teams are live within a day — connect your email and one chat channel, and Ridgeline starts routing immediately.

Does the AI reply on its own?+

No. Every AI draft sits in your outbox for a human to approve, edit, or discard before it sends.

Can I migrate from Zendesk or Freshdesk?+

Yes — we import your open tickets, macros, and agent list in one pass. Most migrations take under an hour.

What happens if we go over our ticket limit?+

We'll email you before anything is throttled. Nobody's support queue gets cut off mid-conversation.