How didwe do?
One question · 20 seconds · No form, no login
How was your order?
Tap once. The next screen has one optional box for the reason, and that box is the part we actually read.
Bad
Okay
Great
What we did last time
You told us packaging was excessive.
Orders now ship in one box where they fit.
Orbit · unsubscribe · email preferences · view in browser
Preview · 600 × 800
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Still inyour cart
Nothing is reserved · prices as at today
£188 · size M
Fellside field jacket
£96 · one size
Airedale lambswool wrap
£165 · UK 9
Ghyll walking boot
Why people finish the order
Sixty-day returns, worn outside, up a hill.
Two-year free repair on zips, seams and cuffs.
Monterra · unsubscribe · email preferences · view in browser
Apparel · Cart Abandoned
Cart abandonment · Fashion & Retail
You’re abouttwo weeks out.
Based on when you last ordered, not a guess
Rosehip Serum
$46
Oat Cleanser
$28
Or stop thinking about it
A refill subscription sends both every ten weeks at 15% off, and you can skip, delay, or cancel from one screen.
Vera Botanica · unsubscribe · email preferences · view in browser
Beauty · Refill Reminder
Re-engagement · E-commerce
One question,then we'll go.
Quarterly pulse · Takes about twenty seconds
How likely are you to recommend Kestrel to another operations lead?
0 is never, 10 is without hesitating.
0–6
7–8
9
10
Last quarter you told us
That our written updates were too long and too late.
They now land every second Friday and cap at one page.
Kestrel Partners · unsubscribe · email preferences · view in browser
Consulting · Client Pulse
Survey & feedback · Consulting